The email program Kit and I use is becoming erratic.  I determined to replace it and licensed the highest rated product. The new program receives but won’t send with our email address which is in all our contacts’ address books.  I’ve spent a dozen hours desperately trying to get it working before our original email service becomes untenable.

AI plays a role. The company who provides the highly-rated program has transitioned to an all AI help-desk.  You CANNOT talk to a person. I won’t name the company, but they have profits of $90 BILLION a year.

AI works by searching the internet and answering with previously posted instructions to your help query.  Because  the product has evolved over the decades, there are many out-of-date versions and several current versions of the product. Apparently AI can’t distinguish between them because it continually gives instructions that can’t be followed. I’ve been down scores of step-by-step instruction trails that dead-end when my up-to-date version can’t execute them. AI does frequently offer me additional products from the same sorry company.

If you haven’t wrestled with AI yet, I predict you will.

Drew